Frequently asked questions

Clear answers. Before you commit.

Products, inputs, delivery and revisions—for occupiers and tenant-rep teams planning their next office.
Q01

How is Planora connected to SG Acabados?

Planora is an independent company with ownership ties to SG Acabados, a Peru-based corporate interiors and fit-out specialist. SG projects shown as references are attributed to SG, not presented as Planora client projects. Planora has its own coordinated specialist network across Latin America.

Q02

How do Presentation and Decision differ?

Both use the same office design. Presentation includes the furnished plan, branded visuals, film, real 3D, portal, report, slides and editable files. Decision adds fit and growth analysis, quantities, conceptual investment scenarios, a preliminary timeline and supporting spreadsheets.

Q03

When does the 24-hour window start?

After full payment is confirmed and we have sufficient project inputs. We confirm the start and first complete delivery date, time and time zone. The 24 hours are consecutive, not business hours. A call is optional when the inputs are already clear.

Q04

What do you need to start?

A usable floor plan, agreed work area, team size, room program, important adjacencies, known constraints and your existing brand assets. We review the information before confirming scope and start.

Q05

Can you tailor the office to our brand?

Yes. We apply your existing identity through reception signage, materials, colors and atmosphere. This is brand application, not creation of a new identity. The PLANORA concept office demonstrates this with our own brand.

Q06

How are revisions handled?

Two consolidated revision rounds are included for the same space and program. Our error corrections do not consume a round. A different floor, use or materially changed program is a new scope; ordinary clarifications are not automatically extras.

Q07

How is payment handled?

100% payment before kickoff. Published prices are in USD before applicable taxes. There is no payment on this website; we confirm scope and payment instructions directly.

Q08

Are the model and estimates construction-ready?

No. Plans, native models, quantities, investment and schedule are conceptual. They are not construction or permit documents, contractor quotes, code certification or a guarantee of occupancy. Appropriate professional and site validation is still required.

Q09

Can I upgrade to Decision later?

Yes. For the same area and proposal, pay the difference between Presentation and Decision. The extra investment scenarios do not represent extra spatial designs.

Q10

What files and hosting are included?

A review portal, PDF report, editable slides, visual assets and applicable transferable DWG, RVT, BLEND and IFC/GLB files with included dependencies. Formats and hosting duration are agreed before payment; perpetual hosting is not implied.

Q11

What if I am comparing two offices?

Each floor is scoped and priced separately. If both are Decision, a joint executive comparison covers fit, conceptual investment, time and constraints. The best lease cannot be determined without actual lease terms.

Next move

Bring the requirement. We will test the fit.

Share your space and brief. We confirm scope, inputs and timing before you commit. A call is optional.